Privacy Policy
Fintura Ltd ("Fintura", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use the Fintura platform.
1. Data We Collect
We collect and process the following types of personal and business data:
- Full name, email address, ID numbers
- Company registration numbers and tax details (e.g., SARS, CIPC)
- Uploaded identification and supporting documents
- Financial records submitted via the Platform
- Usage and activity data
- Communication preferences
2. How We Use Your Data
We use your data to:
- Provide access to Fintura’s services and tools
- Process documentation with CIPC, SARS, and DOL on your behalf
- Personalise the Platform experience, including through Hank
- Communicate with you, including service updates and marketing
- Monitor usage to improve Platform performance and support
3. Sharing of Data
We may share your data with:
- Statutory bodies (CIPC, SARS, DOL) with your explicit authorisation
- Service providers, including Stripe, for payment processing
- Cloud service providers (with data potentially stored outside South Africa)
We do not sell or rent your data to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your data. These include data encryption, access controls, and secure cloud storage. However, no system is completely secure and we cannot guarantee absolute security.
5. User Rights
Under POPIA, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent for data processing
- Lodge complaints with the Information Regulator
You may delete your account or request data deletion by contacting us at support@fintura.io.
6. Cookies and Analytics
We use cookies and similar technologies to enhance your experience and monitor usage. You can manage cookie preferences in your browser settings.
7. Marketing Communications
You may receive promotional communications from us. You can opt out at any time via the unsubscribe link in our emails or by contacting us.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Users will be notified of material changes. Continued use of the Platform constitutes acceptance of the updated policy.
Contact Us
Fintura Ltd
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@fintura.io
